Medical Home Who in the Medical Home? By Diane Cardwell, MPA, ARNP, PA-C Defining Team Roles for Improved Access and Quality get phone calls from someone at my office, but I am not sure who she is or why she is calling day is so hectic. Many times I come out of a room with a task that needs to be done and I know who to go to or who will ensure that the task is is calling our patients between visits about their diabetes, but we really know who it is, what they tell our patients, or why they a patient is seen in the ER, hospital or by a consulting physician, we do not hear anything about those hese are common complaints in the primary care setting, and all reflect opportunities to improve the team-based approach to healthcare. The most common approach to meeting the healthcare needs of an individual in 14 Case In Point www.dorlandhealth.com September 2011